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How We Keep Your Account Safe

When you open an account on mako 4d and deposit through DANA, OVO, GoPay or QRIS, your personal and payment information stays encrypted and protected.

What data we collect and storeHow your payments are protectedYour rights to access and delete your information
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mako 4d How We Keep Your Account Safe
PRIVACY QUESTIONS

Reach Our Privacy and Data Team

If you have questions about your data, how we use your information, or want to request access or deletion, our support team in Makassar and across Indonesia is ready to help.

Email Support Contact our data team at [email protected] with your account email and specific request. We aim to respond within 24 hours.
Live Chat Chat with a support agent through your account lobby. Available 7am–11pm WIB daily for privacy and security questions.
Account Settings Go to Settings > Privacy & Security > Data Request to submit access, correction, or deletion requests directly from your dashboard.
HOW WE PROTECT

Security and Data Handling You Can Count On

Every deposit via DANA, OVO, GoPay or QRIS is encrypted before it reaches our payment gateway. Your login credentials are hashed and never stored in plain text.

Encryption in Transit

All payment data between your device and mako 4d servers uses TLS 1.3 encryption. DANA, OVO, GoPay and QRIS transactions are verified by the payment processor before funds clear.

Cookie Policy

We use functional cookies to remember your login, language and game preferences. Analytics cookies help us understand lobby traffic. You can disable non-essential cookies in your browser settings anytime.

Account Security

Enable two-factor authentication in your Security settings to add a second verification step. Your withdrawals require identity confirmation — we send a verification code to your registered email or phone.

Data Retention

Active account data is kept while your account is open. After closure, transaction records are retained for five years to comply with financial regulation in Indonesia.

Third-Party Sharing

We share minimal data only with payment processors, financial institutions, and regulators. We never sell or broker your personal information to marketers or data brokers.

Changes to This Policy

When we update this privacy policy, we'll notify you via email at least 14 days before the change takes effect. You can review the full updated policy anytime in this section.

Your Most Asked Privacy Questions

We collect your full name, email address, phone number, date of birth, and a copy of your ID for verification. During your first deposit via DANA, OVO, GoPay or QRIS, we confirm your registered payment account. We only ask for information necessary to meet legal requirements and process your account safely.

Transaction records and account history are retained for five years to comply with Indonesian financial regulations. Personal contact details are archived but no longer used for marketing or communications. You can request permanent deletion of non-regulatory data where local law permits, and we will confirm within 30 days.

Yes. Go to Account Settings > Privacy & Security > Download My Data, or email [email protected] with your account email. We'll compile your account profile, deposit and withdrawal records, and game history into a downloadable file within five business days.

We do not sell your personal data. We share minimal information only with payment processors to clear DANA, OVO, GoPay and QRIS deposits, and with legal authorities when required by Indonesian law. All third parties are contractually bound to keep your data confidential.

We use session cookies to keep you logged in, preference cookies to remember your language and game filters, and analytics cookies to track lobby performance. Essential cookies cannot be disabled, but you can turn off marketing and analytics cookies in your browser settings or in your account Privacy preferences.

Change your password immediately through the login page. Contact live chat or email [email protected] right away with details. Our security team will review your account activity, check for unauthorized deposits or withdrawals, and freeze your account if fraud is suspected. We respond within two hours during support hours.

Submit a deletion request through Account Settings > Privacy & Security > Data Deletion Request, or email [email protected] stating your account email and reason. Regulatory and fraud-prevention data cannot be deleted, but other personal details will be removed within 30 days where local law permits.

Related Pages

mako 4d Indonesia FAQ mako 4d Login About Us Register