Reference

What You Need to Know Before You Play

These terms shape how your account works with us, what happens when you deposit via DANA, OVO, GoPay or QRIS, and how we handle withdrawals and disputes.

Account ownership stays yoursWithdrawal rules are transparentWe handle disputes fairly
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GET HELP

How to Reach Us About These Terms

We answer questions about your rights, account changes and policy disputes through multiple channels. Our support team is live Monday to Friday, 09:00–18:00 WIB (Indonesia time).

Live Chat Open the chat bubble in the lobby during support hours. Ask about account rules, withdrawal holds, or any term you're unsure of — we'll clarify in real time.
Email Support Send formal requests, policy questions or dispute notices to [email protected]. Include your account ID and a clear description; we respond within 24 hours.
In-App Help Tap the question mark icon in the menu to file a ticket anytime. Attach screenshots of transaction history or payment receipts if needed; our team reviews all submissions.
DATA & SECURITY

How We Protect Your Account and Information

Your account data is encrypted end-to-end when you log in from any device. We store your payment details securely and never share them with third parties except to process your DANA, OVO…

Account Login

Your password is hashed and stored separately from your account profile. Never share your login details; we'll never ask for them via email or chat.

Payment Encryption

All DANA, OVO, GoPay and QRIS transactions use SSL encryption. Your card or wallet details are verified by the payment partner, not stored on our servers.

Session Timeout

Your session expires after 30 minutes of inactivity for security. Log back in to continue; your chip balance and account settings remain unchanged.

Device Recognition

New login attempts from unfamiliar devices trigger a one-time verification link to your registered email. This stops unauthorized access even if someone learns your password.

Data Retention

We keep your account data and transaction records for seven years. Closed accounts are archived and cannot be reactivated; all associated data is deleted after this period.

Policy Changes

We notify you of material changes to this policy by email at least 14 days before they take effect. Your continued play after the notification date means you accept the updated terms.

Frequently Asked Questions About These Terms

Players often ask what happens when they close an account, how long withdrawals take, and what conduct might limit access to the lobby. Here are the clearest answers.

Yes. Go to account settings, select 'Close Account', and confirm. We'll process the closure within 24 hours. Any remaining chip balance is returned to your original payment method — DANA, OVO, GoPay or QRIS — within 3–5 business days. You cannot reopen the same account; opening a new one is treated as a fresh registration.

Your account profile is archived immediately. Transaction history, login records and support tickets remain on our servers for seven years to meet local compliance rules. After seven years, all personal data is securely deleted. You can request early deletion by emailing [email protected], though transaction records needed for tax or dispute purposes may be retained longer.

Withdrawal requests are processed within 4 hours during business hours (Monday–Friday, 09:00–18:00 WIB). Funds return to your DANA, OVO, GoPay or QRIS account within 1–3 minutes. Weekend and public holiday requests queue until the next business day. Large withdrawals (over 50 million Rupiah) may require manual review and take up to 24 hours.

We may temporarily restrict your account if we detect unusual activity (rapid deposits and withdrawals, multiple failed login attempts, or patterns inconsistent with normal play). We'll email you with details and ask you to verify your identity. Repeated violations of these terms — such as using another person's payment method — may result in permanent account closure and forfeiture of chip balance.

Yes. Report disputed transactions to [email protected] within 30 days of the transaction date. Include your account ID, transaction timestamp and a clear explanation. We investigate within 7 days and email you our findings. If we confirm the charge was unauthorized, we reverse it to your payment method within 3 business days.

Tap 'Forgot Password' on the login page. We'll send a reset link to your registered email address valid for 2 hours. Click the link, create a new password (minimum 8 characters, must include a number and a letter), and log back in. If you can't access your email, contact support with your account ID and a photo ID to verify your identity.

Yes. Go to 'Wallet Settings' in your account menu and add a new payment method (DANA, OVO, GoPay or QRIS). All future deposits will use the new method. Previous transactions and balances remain tied to your original payment details for audit purposes, so past statements will still show the old method.

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